Global Account Manager

Linnworks

full-time

Posted on: 1/14/2026

Location Type: Remote

✨ AI Apply

About the role

Own and manage relationships with key accounts, serving as the primary client contact.
Achieve or exceed monthly, quarterly, and annual sales quotas.
Develop a deep understanding of client objectives, business challenges, and success metrics.
Drive retention, upsell, and expansion opportunities across your portfolio.
Lead complex negotiations and manage renewals and contract discussions.
Develop strategic account plans and growth roadmaps for each key client.
Ensure a consistent, high-quality client experience across all touchpoints.
Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes.
Achieve and exceed individual revenue and growth targets.
Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations.
Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities.
Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation.
Leverage insights to shape account strategies and recommend new solutions.
Proactively identify and share process improvements and best practices.
Model Linnworks’ values of accountability, curiosity, and collaboration.
Participate in company-wide feedback and professional development initiatives.
Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.

3+ years of experience in Account Management or Sales within a SaaS or technology company.
Proven track record of successful sales and/ or account management in a similar role
Strong commercial and negotiation skills, with experience handling complex contract renewals.
Excellent communication and relationship management skills, with the ability to influence senior stakeholders.
Experience working cross-functionally with Product, Marketing, and Customer Success teams.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data-driven account reporting.
Bachelor’s degree or equivalent experience in Business, Communications, or related field.

Benefits

Remote & flexible working – with hybrid options in London or Chichester
Fantastic team culture based on trust and belonging.
Laptop & home office budget – £500 to set up your ideal workspace.
Private Medical Insurance with Aviva, including Dental & Optical.
Group Life Insurance & Yulife Wellbeing & Rewards.
Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
25 days holiday + bank holidays
Training, support, and personal development

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementsalesnegotiationcontract renewalsdata-driven account reporting

communicationrelationship managementinfluencecollaborationcuriosityaccountability