Linnworks

Customer Success Manager

• Establish multi-threaded relationships across the client’s organization, from operations managers to the C-Suite.
• Lead the 'First Value Journey,' ensuring clients hit their initial goals early (post on-boarding) and building a roadmap for long-term maturity.
• Conduct high-impact strategic reviews to report on ROI, Product Roadmap, feature usage, and future growth alignment.
• Proactively monitor account health and platform usage patterns to intervene before churn becomes a possibility.
• Act as a 'Voice of the Customer' (VoC) lead, translating client pain points into structured feedback for the Product and Engineering teams.
• Partner with Sales and Account Management to secure renewals and identify expansion pathways that increase Lifetime Value (LTV).
• Collaborate with Support and Engineering to fast-track resolution for high-priority issues impacting VIP accounts.
• Deliver bespoke, data-driven reports that highlight platform efficiency and business impact.
• Contribute to the 'Linnworks Playbook'—improving our internal processes for onboarding, health checks, and churn reporting.

• Establish multi-threaded relationships across the client’s organization, from operations managers to the C-Suite.
• Lead the "First Value Journey," ensuring clients hit their initial goals early (post on-boarding) and building a roadmap for long-term maturity.
• Conduct high-impact strategic reviews to report on ROI, Product Roadmap, feature usage, and future growth alignment.
• Proactively monitor account health and platform usage patterns to intervene before churn becomes a possibility.
• Act as a "Voice of the Customer" (VoC) lead, translating client pain points into structured feedback for the Product and Engineering teams.
• Partner with Sales and Account Management to secure renewals and identify expansion pathways that increase Lifetime Value (LTV).
• Collaborate with Support and Engineering to fast-track resolution for high-priority issues impacting VIP accounts.
• Deliver bespoke, data-driven reports that highlight platform efficiency and business impact.
• Contribute to the "Linnworks Playbook"—improving our internal processes for onboarding, health checks, and churn reporting.

Client Partner

• Ensuring customers are successful
• Establishing and maintaining solid business relationships within the client's organisation
• Acting as the single point of contact for Linnworks’ larger and VIP clients
• Conducting regular health checks to create account plans to deliver customer growth and value
• Providing contextual advice on the best solution usage and execution
• Proactively monitoring the platform to mitigate risks and increase performance and ROI
• Delivering insightful, accurate, and detailed reports for the client
• Monitoring, tracking, and evaluating performance
• Supporting and delivering Linnworks Masterclass Follow-ups
• Connecting with clients early in their Linnworks journey to ensure the First Value Journey is achieved
• Partner closely with external agency partners that onboard and service new clients
• Acting as a strategic liaison to ensure successful delivery and long-term value
• Maintain strong, trusted relationships with both agencies and end clients
• Provide strategic guidance, enablement, and best-practice support to agency partners to drive consistent, high-quality client outcomes
• Monitor client health, adoption, and value realization across agency-led accounts, identifying risks and opportunities early
• Collaborate cross-functionally with Sales and Product to align agency-delivered experiences with customer expectations and company standards
• Serve as an escalation and problem-solving partner when agency-managed engagements require additional support or intervention
• Customer advocacy - acting as the link between the customer and the product.
• Providing feedback to the Product Team regarding customer experience
• Providing advice and assistance to the Sales teams during contract renewal/upsell to help maximise the Lifetime Value (LTV) of clients
• Working with the Support team to understand and analyze client-facing issues, allowing them to be efficiently resolved
• Providing the Engineering team with clear examples when investigating new functional requirements
• Working with other teams to troubleshoot issues, allowing them to be efficiently resolved
• Continuously developing your own personal and professional skills
• Participating in the Culture Amp review cycles to receive and provide helpful feedback

Senior Strategic Client Partner

Account Manager

• Build and manage relationships with commercial partners in EMEA
• Identify, recruit and onboard leading players in the EMEA ecosystem
• Negotiate and close partnership agreements
• Liaise closely with sales team to manage partner leads
• Work with partners to identify new business opportunities
• Collaborate with marketing, sales, customer success and product teams
• Educate partners on new product functionality
• Create and implement revenue centric sales propositions
• Provide weekly updates on partner activities

Partner Account Manager

Sales Operations Manager

• Work directly with BDRs, AEs, and AMs to support prospecting, deal execution, account expansion, and renewals.
• Provide just-in-time enablement for live deals, product launches, and competitive situations.
• Join deal reviews, pipeline meetings, and forecast calls to identify gaps and deliver targeted enablement.
• Own onboarding for BDRs, AEs, and AMs, including training plans, certifications, and role-specific ramp milestones.
• Deliver live and virtual training sessions, workshops, role plays, and ongoing skill refreshers.
• Create practical coaching resources and tools for frontline managers to use in 1:1s and team meetings.
• Build, update, and maintain hands-on sales assets such as pitch decks, call scripts, talk tracks, email templates, battlecards, and playbooks.
• Partner closely with Marketing and Product to translate product updates and messaging into sales-ready content.
• Ensure enablement content is easy to find, up to date, and actively used by the sales team.
• Support and administer sales enablement and training tools used by BDRs, AEs, and AMs.
• Partner with Revenue Operations to improve sales workflows, playbooks, and CRM usage.
• Monitor adoption and usage of tools and content and make adjustments based on feedback and performance.
• Act as the execution layer between Sales and cross-functional teams, ensuring updates from Product, Marketing, and Customer Success are operationalized for sales.
• Gather frontline feedback from BDRs, AEs, SEs, and AMs and bring insights back to cross-functional partners.
• Support product launches, pricing changes, and GTM initiatives with clear, tactical sales enablement.
• Track enablement effectiveness using practical metrics such as ramp time, content usage, meeting conversion, win rates, and expansion metrics.
• Collect ongoing feedback from sales teams and managers to refine programs. Iterate quickly based on what’s working in the field.

Global Sales Enablement Manager

• Own and manage relationships with key accounts, serving as the primary client contact.
• Achieve or exceed monthly, quarterly, and annual sales quotas.
• Develop a deep understanding of client objectives, business challenges, and success metrics.
• Drive retention, upsell, and expansion opportunities across your portfolio.
• Lead complex negotiations and manage renewals and contract discussions.
• Develop strategic account plans and growth roadmaps for each key client.
• Ensure a consistent, high-quality client experience across all touchpoints.
• Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes.
• Achieve and exceed individual revenue and growth targets.
• Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations.
• Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities.
• Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation.
• Leverage insights to shape account strategies and recommend new solutions.
• Proactively identify and share process improvements and best practices.
• Model Linnworks’ values of accountability, curiosity, and collaboration.
• Participate in company-wide feedback and professional development initiatives.
• Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.

Global Account Manager

Account Executive

• Consistently meet and exceed revenue targets and performance metrics.
• Identify growth opportunities by generating and managing leads through strategic prospecting efforts.
• Manage the full sales cycle: prospecting, nurturing, developing, and closing net-new accounts.
• Execute heavy outreach efforts, including cold calling and personalized email sequences targeting ideal customer profiles (ICPs).
• Demonstrate in-depth expertise on the Linnworks platform to deliver compelling product demos that address prospect pain points.
• Develop a thorough understanding of customer needs and effectively position Linnworks as a value-added solution.

Customer Success Manager

Customer Success Manager

Senior Strategic Client Partner

Partner Account Manager

Global Sales Enablement Manager

Global Account Manager

Account Executive – SMB, UK

Global Account Manager