Linear

Customer Success Manager

• Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices
• Expand usage and adoption of Linear within customer accounts
• Advocate for customer needs internally
• Collaborate with product, sales, and support teams to address challenges and drive product enhancements

Customer Success Manager, Growth

Technical Recruiter

• Partner directly with engineering leaders to understand their teams, develop hiring strategies, and own searches across product, infrastructure, AI, mobile, and other technical areas
• Build consistent, high-quality pipeline through talent mapping, direct sourcing, referrals, and long-term relationship development
• Identify engineers with strong technical foundations, product judgment, craftsmanship, and evidence of operating with significant ownership
• Conduct in-depth recruiter assessments covering technical fluency, ownership, product sensibility, motivations, and alignment with Linear’s working environment
• Maintain momentum through transparent communication, fast feedback loops, and clear ownership at every stage
• Use funnel data, candidate feedback, and hiring outcomes to improve sourcing strategies and pre–work trial calibration
• Maintain accurate, useful data in Ashby and ensure hiring partners have clear visibility into pipeline health, risks, and next steps
• Contribute to how the small Talent team works while remaining adaptable enough to support other functions as company needs evolve

Account Executive

• Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase
• Generate a strong pipeline and exceed quarterly targets
• Stay up to date with our product offering, industry trends, competitive landscape, and market trends to continuously adapt sales strategies and approaches for maximum impact
• Build relationships with key stakeholders within accounts; understand client needs deeply, align Linear’s solutions to business objectives + shape decision criteria. Effectively communicate and align our value proposition to decision-makers
• Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team
• Help build the foundation and define our enterprise sales process

Customer Success Manager, Growth

Technical Recruiter

Account Executive, Enterprise