Linear

Customer Support

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
• Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
• Partner with our engineering team to document and reproduce bugs
• Surface trends and insights from customer feedback to the team at large to inform product choices
• Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Product Support Specialist

Full-stack Engineer

• Work closely with founders and design to implement new concepts and ideas
• Build AI-powered functionality into the core of Linear
• Update our realtime collaborative content editor used across all internal surfaces
• Build new user-facing features with beautiful and scalable UI components
• Obsessively improve application performance
• Refine our software development processes to keep the team operating at high velocity

Senior/Staff Product Engineer

Account Executive

• Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase
• Generate a strong pipeline and exceed quarterly targets
• Build relationships with key stakeholders within accounts
• Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team

Account Executive, Growth

Account Executive, Startups

Product Manager

• Perform up-front discovery through user interviews, competitive research, data analysis, etc. and present findings to the team with conviction and rigor
• Help engineers and designers deeply understand user needs, empowering them to make great product decisions
• Craft messaging around upcoming features that resonates with users
• Enable sales and marketing teams to effectively communicate with and win with customers

• Build new user-facing features with everything from database models to GraphQL resolvers and UI components
• Optimize our data synchronization stack by applying better serialization protocols
• Add real-time collaborative editing to our content editor
• Improve performance by profiling and tweaking virtualized list rendering
• Add analytics, monitoring, and alerts to our service so that we can better respond to operational incidents
• Open-source any non-trivial innovations that come out of our work on the product
• Redefine best-in-class software development processes so that we can build a purpose-built product.

Senior/Staff Fullstack Engineer

Senior / Staff Fullstack Engineer

General Counsel

• Own core legal areas, including commercial agreements, trademarks, and corporate governance/equity, with support from outside counsel as needed
• Develop the legal foundation/frameworks for new products and initiatives
• Work closely with our product teams to navigate the legal implications of AI, including data privacy and model usage
• Lead negotiations for our most complex enterprise MSAs and DPAs, focusing on high-leverage issues like liability caps and indemnification
• Partner with Product and Engineering during feature design and development to identify legal and regulatory implications early—including privacy-by-design, AI data handling, and enterprise compliance requirements—so that legal considerations are built in, not bolted on
• Act as the primary interface to outside counsel, ensuring that they are used effectively and cost-efficiently
• Advise our People and Talent teams on HR matters across multiple states/countries as we continue our international expansion
• Give clear legal guidance that teams can use without constant escalation
• Help identify risks early and frame them clearly, enabling leadership to make informed decisions

Senior Counsel

Product Designer

• Pair closely with engineering and product to initiate and complete roadmap projects, no hand-offs
• Spot opportunities to redesign or refine key screens and flows, as well as smaller quality issues and “paper cuts” as you use Linear
• Create mockups, prototypes, and high-fidelity visuals to communicate ideas and describe their execution
• Guide and inspire fellow designers through collaborative critique of work-in-progress
• Use and improve our lightweight design system components
• Help with hiring new teammates that can elevate our team and product