Customer Success Manager, Growth

Linear

Customer Success Manager helping Linear’s mid-market customers adopt its product development system. Driving onboarding, training, retention, and customer advocacy.

Posted 9/4/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and onboarding within a SaaS environment, effectively advocating for customer needs while collaborating with cross-functional teams to enhance product usage and drive business outcomes.

Highest-signal resume keywords

Customer Relationship ManagementSaaS ExperienceTechnical Customer-Facing RoleOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Time ManagementAdaptability

Tools & Technologies

LinearDeveloper Tools

Industry Keywords

Mid-Market CustomersCustomer OnboardingProduct ExpertiseStakeholder EngagementProduct Enhancements

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers
Act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices
Expand usage and adoption of Linear within customer accounts
Advocate for customer needs internally
Collaborate with product, sales, and support teams to address challenges and drive product enhancements

Requirements

What you’ll need

3+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must
Comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
Based in North America
Based in a US or EU equivalent timezone

Benefits

Comp & perks

Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Stipend to set up your home office
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation
4 months of paid parental leave
Work-life balance