Lineage

Customer Care Representative

Lineage

full-time

Posted on:

Location Type: Hybrid

Location: Calgary • Canada

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About the role

  • responsible for activities such as receiving and entering customer orders
  • answering phone calls, tracing shipments and responding to inquiries in a prompt and courteous manner
  • ensuring timely updates of any delays are communicated effectively and professionally
  • process and input all customer orders with accuracy
  • co-ordinate/communicate special shipping requests with appropriate operations and support teams
  • notify customers of activity regarding their product and ensure proper invoicing of accounts
  • respond to all inquiries and report any customer feedback to the Supervisor
  • handle customer complaints by providing information and solutions
  • participate in Small Customer Initiative program
  • collaborate effectively with all team members in Transportation, Warehousing, Support teams and Terminal operations to achieve daily objectives
  • follow up/review of any current pick up or delivery issues and communicating effectively with customer

Requirements

  • 2+ years of experience in a customer service role in a logistics, transportation or warehouse environment
  • College diploma and/or University degree and post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
  • Training or post-secondary courses in Customer Service an asset
  • Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook
  • Experience with TruckMate and SalesForce is an asset
Benefits
  • medical
  • dental
  • basic life and disability insurance benefits
  • RRSP matching
  • paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order processinginvoicingshipment trackingcomplaint resolutiondata entrylogistics managementoperations managementcustomer service
Soft Skills
communicationcollaborationproblem-solvingcourtesyprofessionalismteamworkcustomer feedback handling
Certifications
College diplomaUniversity degreepost-secondary education in Businesspost-secondary education in Warehousing Transportationpost-secondary education in Operations Management