Lineage

Customer Support

• Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Customer Service Representative

Operations

• Supervise the operations and responsibilities of the warehouse team and designated facility
• Work with Operations leadership to make certain company and customer standards of service, quality, safety, and productivity are met
• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Manage operational procedures to include the incoming and outgoing shipments, handle the organization of merchandise, and maintain warehouse inventory
• Plan production schedules and resource allocation for completion of job assignments while keeping time and production records
• Track and send reports to designated plant personnel
• Track warehouse activities including sales, record control, and purchasing to ensure availability of products
• Work with machinery and material handling equipment
• Resolve employee issues and maintain open lines of communication with all levels of the organization
• Perform assigned projects as instructed

Internship – Operations Supervisor

• Lead all operational functions across shifts and departments, directing and supporting shift and department managers to achieve daily performance targets, uphold site standards, and follow procedures as set out in their job descriptions.
• Ensure full compliance with health and food safety standards, completing all necessary records for internal and external audits.
• You will be responsible for raising awareness of our food safety systems (HACCP) and ensuring best practices are followed throughout the site.
• Promote a safety-first culture by ensuring that all Coldstore staff operate within the company's Health & Safety and food hygiene protocols.
• You’ll oversee adherence to company safety codes of practice at every level.
• Manage training, documentation, and compliance records, ensuring that training is completed, documented, and stored in line with company and industry standards.
• You’ll play a key role in upholding quality accreditation standards such as CMI, STS, and EHO.
• Coordinate engineering and maintenance operations by overseeing planned service activities, managing contractors and engineers on site, and utilising tools such as the 9080 job log to prioritise and schedule maintenance effectively.
• Manage the warehouse’s operational activities including budgeting, labour scheduling, space and equipment, safety and security, housekeeping, and sanitation.
• Ensure people, process and technology enable meeting all customer service standards.
• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and moving merchandise, and maintaining warehouse inventory.
• Plan long-range labour needs based on sales forecasts and input from management.
• Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members.
• Analyse operational reports to identify trends and recommend solutions to management.
• Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc.

Operations Manager

Sales

• Partner with the site General Manager to run the business and maximize profitability.
• Expand the customer base, sell new business, and manage existing business within assigned warehouse or group of warehouses.
• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Work with the site General Manager to develop targeted action plans to generate new sales leads and prospects within the market.
• Develop local and global customer relationships, demonstrating a strong customer focus.
• Create and deliver proposal presentations and Request for Proposal (rate quote) responses to identify and resolve prospective client’s business challenges.
• Partner with other Sales Managers and Global Account team to sell suite of services across Lineage network.
• Ensure timely collection of accounts receivable.
• Develop and maintain accurate records of all pricing, sales and activity reports to achieve maximum profit margin.
• Maintain awareness of performance against Key Performance Indicators and provide sales performance updates to Senior Management.
• Manage budget and control expenses to ensure compliance with targets and guidelines.
• Partner with the General Manager and facility leadership team to achieve operational efficiencies and continuous improvement targets in the area of sales.

Sales Manager

• Lead all operational functions across shifts and departments
• Ensure compliance with health and food safety standards
• Promote a safety-first culture among Coldstore staff
• Manage training, documentation, and compliance records
• Uphold quality accreditation standards such as CMI, STS, and EHO
• Coordinate engineering and maintenance operations
• Manage warehouse’s operational activities including budgeting and labour scheduling
• Ensure individuals, processes, and technology meet customer service standards
• Facilitate achievement of prescribed company KPIs
• Analyse operational reports to identify trends and recommend solutions
• Build and maintain partnerships with other departments

Customer Service Representative

Internship – Operations Supervisor

Operations Manager

Sales Manager

Warehouse Operations Manager