Lineage

Customer Support

• Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Customer Service Representative

Operations

• Supervise the operations and responsibilities of the warehouse team and designated facility.
• Work with Operations leadership to make certain company and customer standards of service, quality, safety, and productivity are met.
• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Manage operational procedures to include the incoming and outgoing shipments, handle the organization of merchandise, and maintain warehouse inventory.
• Plan production schedules and resource allocation for completion of job assignments while keeping time and production records.
• Track and send reports to designated plant personnel.
• Track warehouse activities including sales, record control, and purchasing to ensure availability of products.
• Work with machinery and material handling equipment.
• Resolve employee issues and maintain open lines of communication with all levels of the organization.
• Perform assigned projects as instructed.

Operations Supervisor

Account Executive

• Proactively manage and follow up on inbound and outbound leads generated through Salesforce and other channels
• Qualify prospects based on defined criteria (budget, need, timing, decision-makers) and determine appropriate next steps
• Maintain accurate , timely updates in Salesforce to ensure visibility and pipeline integrity
• Prospect for new business and engage local market customers through outbound calls, emails, and targeted outreach
• Own deals from initial contact through close
• Develop a strong understanding of customer needs and position solutions accordingly
• Partner closely with the Business Development team to support larger or more complex opportunities
• Seamlessly hand off qualified opportunities that exceed deal size or complexity thresholds
• Collaborate with marketing, sales operations, and other internal stakeholders to improve lead quality and conversion
• Build and manage a healthy pipeline aligned with monthly and quarterly sales goals
• Track activity levels, conversion rates, and outcomes to continuously improve performance
• Meet or exceed individual sales and activity targets

Market Sales, Inside Sales Representative

Inside Sales

• manage and grow a portfolio of emerging business accounts through consultative selling, strategic planning, and proactive relationship management to maximize revenue, retention, and customer lifetime value
• build, develop, and lead a high-performing inside sales team through effective coaching, performance management, and talent development initiatives that drive consistent achievement of sales targets
• establish foundational sales processes, performance standards, and operational disciplines for this new function, creating a scalable model that can be replicated across the organization
• design and execute data-informed sales strategies to penetrate new markets, deepen existing customer relationships, and systematically identify and convert qualified business opportunities within this high-potential segment
• establish and optimize scalable sales processes including proactive retention strategies, structured business reviews, competitive bidding frameworks, and funnel management disciplines
• champion adoption and utilization of our centralized CRM platform (Salesforce preferred) to ensure data integrity, visibility into sales activities, and accurate forecasting
• partner with Sales Operations & Excellence to leverage insights from potential modeling, territory optimization, and performance metrics to inform strategic decisions and resource allocation

Senior Manager, Market Sales/Inside Sales

Recruitment

• Own full-cycle recruitment for high-demand skilled trades roles, with a focus on maintenance technicians, ammonia and Freon refrigeration specialists, and facility support talent
• Partner closely with operations leaders and HR to deeply understand workforce needs, technical requirements, and hiring challenges across multiple sites
• Build and execute targeted sourcing strategies to engage passive talent in competitive labor markets (including trade schools, unions, referrals, and niche platforms)
• Drive a high-touch candidate experience, from initial outreach through offer, ensuring strong engagement with hard-to-reach talent pools
• Lead intake sessions, calibration discussions, and debriefs to align hiring teams and improve selection quality
• Proactively develop talent pipelines to support both immediate hiring needs and future workforce planning
• Represent the company in the field by hosting and attending hiring events, job fairs, and community outreach initiatives
• Track and analyze recruiting performance, using data to optimize strategies and influence hiring decisions

Customer Service Representative

Operations Supervisor

Market Sales, Inside Sales Representative

Senior Manager, Market Sales/Inside Sales

Senior Regional Recruiter