Customer Service Representative

Lineage

Customer Service Representative processing orders and resolving inquiries for Lineage Logistics. Developing customer relationships and coordinating with warehouse teams in a hybrid work environment.

Posted 5/28/2026full-timeConklin • New York • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $27 per hourWebsite

About the role

Key responsibilities & impact

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships in a professional manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Coordinate with Operations on special client requests; expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in organized and comprehensive way
Partner with Inventory and Operations to research inventory discrepancies and misplacements

Requirements

What you’ll need

High School diploma or GED
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
May be required to lift a minimum of 20 lbs./9 kgs.

Benefits

Comp & perks

medical, dental, and basic life and disability insurance benefits
401k retirement plan
paid time off
annual bonus eligibility
a minimum of 7 holidays throughout the calendar year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinvoice verificationorder processingreport generationinventory research

Soft Skills

verbal communicationwritten communicationorganizational skillsmulti-taskingprioritization

Certifications

High School diplomaGED