Lincoln Property Company

Support Engineer

• Provide first-line technical support to customers using WorkSpace, a property and facility work order management system.
• Respond to support tickets in a timely manner.
• Research and resolve technical issues using problem-solving techniques.
• Reach out to customers via phone and host web conferences as needed.
• Create and build out new properties on the WorkSpace platform as requested.
• Maintain accurate and up-to-date records of properties and facilities within the system.
• Document all customer interactions and technical issues in the ticketing system.
• Identify areas for improvement in the support process and provide feedback to the team.

Technical Support Analyst

Accountant

• Responsible for the general ledgers for assigned properties, including monthly journal entries, income and expense accruals, expense recovery true-ups review, GAAP adjustments and bank reconciliations.
• Understanding of accounts payable (AP), accounts receivable (AR), cash receipts and lease administration functions of commercial real estate and how they drive the financial results of assigned project.
• Prepare monthly and quarterly reporting packages on the assigned portfolio of properties. The packages include analyses and support schedules of all balance sheet accounts and explanations of significant variances in income statement accounts.
• Review annual expense reconciliation schedules and billings to tenants.
• Prepare detailed interim and year-end working papers and support schedules requested by internal and external auditors.
• Work with the external auditors and prepare the draft annual financial statements and notes.
• Assist with audits in terms of research, analysis, documentation and response.
• Responsible for the annual property budget and quarterly forecast review. This includes review of lease and expense data in the prescribed software to generate revenue, expense and capital budget/forecasts, and preparation of property GAAP adjustments.
• Assist in preparation of the budget/forecast packages including detailed analysis of the revenue, expense and capital components.
• Prepare monthly cash forecast
• Assist Managers and Controllers with ad hoc requests.
• Handle special projects, as assigned.

Property Accountant

Operations

• Handles administrative needs for Operations Director including but not limited to: emails, filing, faxing, copying, mail, expense reports, client directories, and overnight packages
• Organizes and executes special projects as needed
• Maintains Operations files and records
• Assists Managers with administrative and tracking support for special and capital projects
• Administers engineer department’s vacation schedule
• Maintains Department’s computer files for accuracy
• Creates and maintains distribution lists for employee/manager communications
• Creates summary for Leadership Team’s monthly corporate expenses (expense reports)
• Manages the distribution of new property Short Form Contacts and the reviews process of Short Form Contracts
• Processes and tracks project invoice payments
• Review New Vendor requests
• Manage Compliance of certificate of insurance requirements for vendors and third-party tenants
• Receive and process mail
• Maintains vendor/employee contact lists
• Develops and maintains effective working relationships with client leadership team, operational teams, landlords and tenants – with the overall objective of enhancing the business relationship with Atrium Health System;
• Establishes/maintains standardization and consistency with Facility Management practices across account for project management process, ensuring that LPC and Atrium Health System Policies and Procedures are being followed;
• Document/Track Break Fix & Capital OSRs as wells Task Orders for LPC managed projects, ensuring accuracy, approval, payment and etc. through duration of projects. approved, paid, and closed in a timely manner. Maintain Project Pipeline for Reporting Purposes.
• Assist with the Onboarding for New Employees (System Access Internally and with the Client)
• Coordinate other company and client initiatives upon request

Operations Coordinator

Manager

• Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards.
• Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control preparation, and delivery, of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.
• Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
• Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning.; contract for, and coordinate, vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Perform other duties as assigned.

Property Manager

Project Manager

• Lead and manage a pipeline of corporate office tenant improvement projects including new builds, remodels, upfits, decommissions, moves and infrastructure upgrades.
• Develop comprehensive project plans including; scope, schedules, budgets, risk registers and resource allocation.
• Oversee the execution of all project phases, ensuring adherence to established schedules and financial constraints.
• Source, negotiate with, and manage relationships with external vendors and contractors.
• Ensure that all vendor deliverables meet quality standards and project requirements.
• Serve as the primary point of contact for clients, stakeholders, and internal teams.
• Provide regular updates and reports on project progress, risks, and changes.
• Lead and motivate project teams, clearly delegating tasks and responsibilities.
• Monitor team performance and provide guidance to ensure project milestones are achieved.
• Identify potential project risks and develop mitigation strategies.
• Address issues promptly and implement corrective actions as needed.
• Conduct regular inspections and reviews to ensure compliance with project specifications and standards.
• Ensure that all project documentation is accurate and up-to-date.
• Develop robust processes, templates and playbooks.
• Directly manage employees.

Senior Project Manager

• Responsible for the general ledgers for assigned properties, including monthly journal entries, income and expense accruals, expense recovery true-ups review, GAAP adjustments and bank reconciliations.
• Understanding of accounts payable (AP), accounts receivable (AR), cash receipts and lease administration functions of commercial real estate and how they drive the financial results of assigned project.
• Prepare monthly and quarterly reporting packages on the assigned portfolio of properties. The packages include analyses and support schedules of all balance sheet account and explanations of significant variances in income statement accounts.
• Review annual expense reconciliation schedules and billings to tenants.
• Prepare detailed interim and year-end working papers and support schedules requested by internal and external auditors.
• Work with the external auditors and prepare the draft annual financial statements and notes.
• Assist with audits in terms of research, analysis, documentation and response.
• Responsible for the annual property budget and quarterly forecast review. This includes review of the lease and expense data in the prescribed software to generate revenue, expense and capital budget/forecasts, and preparation of property GAAP adjustments.
• Assist in preparation of the budget/forecast packages including detailed analysis of the revenue, expense and capital components.
• Prepare monthly cash forecast
• Assist Managers and Controllers with ad hoc requests.
• Handle special projects, as assigned.

Project Accountant

• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure that services are provided in compliance with policies, procedures, and regulations as well as contractual obligations and standards; coordinate tenant move-ins and move-outs, and 'walk-through' spaces with tenants and tenant improvement department; maintain vacant spaces in 'tour ready' condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.
• Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
• Craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Perform other duties as assigned.

Technical Support Analyst

Property Accountant

Operations Coordinator

Property Manager

Senior Project Manager

Project Accountant

Senior Property Manager

Property Manager