Manager, Clinical Operations
Lincoln Financial
full-time
Posted on:
Location Type: Remote
Location: New Hampshire • New York • United States
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Salary
💰 $72,900 - $131,600 per year
About the role
- Leading and managing a team of nurse disability consultants and behavioral health consultants
- Partnering closely with medical and vocational operations
- Serving as a consultant to the claim operations team for complex clinical issues.
- Using critical thinking to analyze, identify, and develop data, trends, reports, and resources that improve delivery of services
- Continuously developing process enhancements
- Maintaining knowledge on current and emerging developments/trends
- Assessing the impact, and collaborating with management to incorporate new trends and developments
- Managing and enhancing organizational initiatives by positively influencing and supporting change management initiatives
- Establishing and implementing individual and team priorities, performance goals and objectives
- Managing workloads appropriately among team members
- Providing training and development opportunities, including stretch assignments, for team members
- Managing and evaluating individual/team performance and taking appropriate action to meet and/or exceed performance standards
- Identifying and recommending process improvements that create efficiencies or improve quality
- Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects
- Ensuring prompt and effective customer support and escalation to appropriate stakeholders.
Requirements
- Minimum of 5 years of Disability Management (STD/LTD), Workers Compensation, Utilization Review and/or nurse case management
- Current Registered Nurse license
- 4 Year/Bachelor's degree
- 3- 5 years of managerial, supervisory, and/or demonstrated leadership experience
- Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
- Confident, comfortable communicator with strong written and verbal communication skills.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Disability ManagementWorkers CompensationUtilization ReviewNurse Case ManagementData AnalysisProcess ImprovementChange ManagementPerformance EvaluationTraining and Development
Soft Skills
LeadershipCommunicationCritical ThinkingCollaborationOrganizational SkillsCustomer Support
Certifications
Registered Nurse License