Director, Long-Term Disability Claims
Lincoln Financial
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • New York • North Carolina • United States
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Salary
💰 $96,900 - $176,200 per year
Job Level
About the role
- Provide leadership, coaching and development to your team of roughly 8 individuals consisting of LTD Claims Examiners, STD Claims Examiners, Statutory Claims, Paid Family Leave Claims & Quality Audit Consultants
- Oversee and ensure the fair, ethical and timely management of complex claims for the LTD product
- Build and foster effective relationships across various departments within Lincoln's Group Protection Organization
- Maintain knowledge on current and emerging developments/trends, assess the impact, and collaborate with management to incorporate new trends and developments in current and future solutions.
- Direct and enhance organizational initiatives by positively influencing and supporting management change and/or departmental/enterprise initiatives
- Identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department.
- Drive various projects forward to scale efficiency or enhanced customer experience
- Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent
- Direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards
- Develop, maintain and analyze appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims
- Monitor Supplemental Health claim KPIs and appeal reporting while monitoring budget and staffing models.
- Reviews and cascade State of Emergency announcements to claims management
- Establish and implement priorities, performance goals and objectives to ensure group results
- Develop and execute claim initiatives which have substantial impact on the success of claims handling, enhance customer experience and successfully meet the annual business operating priorities
- Monitor and implement claims policy and guidelines in compliance with claim objectives and insurance laws and regulations
- Ensure all Claims are eligible or ineligible for payment conform to quality, production standards and specifications
- Develop and maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 7+ Years of experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience
- Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches
- Ability to think critically, analyze information and to evaluate the implications of a course of action or solution
- Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
- Confident, comfortable communicator with strong written and verbal communication skills.
Benefits
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling
- Health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementprocess improvementsdata analysisKPI monitoringperformance evaluationproject managementcustomer experience enhancementmetrics developmentbudget monitoringcompliance with insurance laws
Soft Skills
leadershipcoachingrelationship managementcritical thinkingcommunicationcollaborationorganizational skillsfeedback deliveryinfluencingproblem-solving
Certifications
Bachelor's degree