Technical Service Engineer – EV Charger
Lincoln Electric
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
Visit company websiteExplore more
About the role
- Deliver expert-level support for the EV charger product line, diagnosing and resolving customer issues with speed and precision.
- Partner with the customer service team to ensure seamless communication and resolution of technical challenges.
- Travel to customer locations as needed to provide hands-on troubleshooting, repair, and maintenance support.
- Create and maintain detailed records of service activities, including customer interactions, technical problems, and corrective actions.
- Conduct training sessions for customers, field service staff, and internal teams on the proper use, maintenance, and repair of EV chargers.
- Gather customer feedback and field insights to identify opportunities for product enhancements and service process improvements.
- Contribute technical expertise in the development of service strategies, programs, and best practices.
- Ensure all service and repair activities meet company standards, safety requirements, and applicable industry regulations.
Requirements
- Minimum of 5 years of technical experience, preferably in EV charging systems, industrial machinery, or capital equipment.
- Demonstrated hands-on experience with power electronics.
- Technical degree preferred (Engineering, Electrical, or related field). Equivalent experience with strong technical achievements will also be considered.
- Proven track record of diagnosing and resolving complex technical challenges.
- Ability to work independently and collaboratively across functions.
- Skilled in using technical support tools, diagnostic software, and service management systems.
- Willingness to travel to customer sites as needed.
Benefits
- competitive compensation package, including bonus incentives
- student loan repayment
- tuition reimbursement
- paid time off
- paid holidays
- comprehensive benefits package (medical, dental, and vision)
- retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EV charging systemspower electronicsdiagnosing technical challengesresolving technical issuesrepair and maintenanceservice strategiestechnical expertisecustomer trainingrecord keepingsafety requirements
Soft skills
communicationcollaborationindependencecustomer serviceproblem-solvingfeedback gatheringattention to detailadaptabilityteamworkcustomer interaction
Certifications
Technical degree in EngineeringTechnical degree in Electrical