Industrial Technical Support Specialist
Lincoln Electric
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Handle incoming technical phone support calls, emails and chats for internal and external customers
- Coordinate technical issues with appropriate resources for resolution
- Proper communication and timely follow up with customers
- Maintain detailed records of interactions to enable departmental knowledge
- Coordinate logistics and technical support for LEA Field Service Technicians
- Generate knowledge content for external and internal use
- Facilitate coordination and documentation for repairs and rebuilds
- Ability to work flexible hours to ensure appropriate customer support levels
- Ability to provide high level of customer satisfaction in high pressure situations
Requirements
- Minimum 5 years experience required in industrial automation, integration, field service or robotic arc welding or equivalent
- Excellent electrical troubleshooting skills
- Must have the ability to read and interpret electrical and mechanical prints
- Ability to develop and document procedures
- PC literate in MS Office applications
- Excellent verbal and written communication skills are required
- Experience with fume extraction systems and concepts is preferred
- Experience with GMAW, preferred
Benefits
- Lincoln Electric is an Equal Opportunity Employer.
- We are committed to promoting equal employment opportunity for applicants.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electrical troubleshootingread electrical printsread mechanical printsdevelop proceduresdocument proceduresfume extraction systemsGMAWindustrial automationintegrationrobotic arc welding
Soft Skills
communicationcustomer satisfactioncoordinationtimely follow upflexibilityhigh pressure situationsdetail-oriented