Industrial Technical Support Specialist
Lincoln Electric
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Handle incoming technical phone support calls, emails and chats for internal and external customers
- Coordinate technical issues with appropriate resources for resolution
- Proper communication and timely follow up with customers
- Maintain detailed records of interactions to enable departmental knowledge
- Coordinate logistics and technical support for LEA Field Service Technicians
- Generate knowledge content for external and internal use
- Facilitate coordination and documentation for repairs and rebuilds
- Ability to work flexible hours to ensure appropriate customer support levels
- Ability to provide high level of customer satisfaction in high pressure situations
Requirements
- Minimum 5 years experience required in industrial automation, integration, field service or robotic arc welding or equivalent
- Excellent electrical troubleshooting skills
- Must have the ability to read and interpret electrical and mechanical prints
- Ability to develop and document procedures
- PC literate in MS Office applications
- Excellent verbal and written communication skills are required
- Experience with fume extraction systems and concepts is preferred
- Experience with GMAW, preferred
Benefits
- Lincoln Electric is an Equal Opportunity Employer.
- We are committed to promoting equal employment opportunity for applicants.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrical troubleshootingread electrical printsread mechanical printsdevelop proceduresdocument proceduresfume extraction systemsGMAWindustrial automationintegrationrobotic arc welding
Soft skills
communicationcustomer satisfactioncoordinationtimely follow upflexibilityhigh pressure situationsdetail-oriented