Lilli

Field Service Engineer

Lilli

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

AndroidiOSIoT

About the role

  • We are looking for a practical, reliable and genuinely customer-focused Home Installation Technician to join Lilli.
  • This is a field-based role initially covering South East London.
  • You will travel to customers’ homes to install, set up and occasionally remove Lilli home monitoring equipment, ensuring everything is working correctly.
  • Our customers are often older or vulnerable individuals.
  • This role requires more than technical competence — it calls for patience, empathy and a calm, reassuring approach.
  • You will be welcomed into people’s homes, sometimes at sensitive moments in their lives.
  • It’s important that you are respectful, professional and able to explain technology clearly and confidently.
  • This is not just about fitting equipment — it’s about leaving someone feeling safer and more confident in their own home.

Requirements

  • Install Lilli equipment safely and efficiently in customers’ homes
  • Test all hardware and software before leaving site
  • Troubleshoot basic connectivity and setup issues
  • Configure mobile apps (iOS/Android) for family members
  • Pair and provision IoT devices
  • Carry out safe mounting (minor drilling and modifications)
  • Remove or replace equipment when required
  • Log accurate installation notes in HubSpot CRM
  • Report incidents promptly and in line with company guidelines
  • Manage your daily installation schedule
  • Maintain installation stock and equipment
  • Share customer feedback with the wider Lilli team
  • About You
  • Understanding of routers, SSIDs and basic home networking
  • Confident installing internet-connected devices
  • Practical and hands-on with strong attention to detail
  • Clear and reassuring communicator
  • Comfortable working independently
  • Basic electrical safety awareness
  • Desirable
  • Experience with assistive technology
  • Experience installing home automation or alarm systems
  • Experience working in emotionally sensitive environments
  • Safeguarding training (Level 1 minimum)
  • Knowledge of GDPR and data protection
  • Requirements
  • Full UK driving licence and own vehicle
  • Willing to undergo DBS background check
  • Trustworthy, calm and professional
  • Customer-first mindset
Benefits
  • Generous 28 Days Annual Leave + Bank Holidays
  • Cash Health Plan
  • Electric Car Scheme
  • Annual training budget
  • We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
  • We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationtroubleshootingconfigurationIoT deviceshome networkingmobile appshardware testingsoftware testingbasic electrical safetyhome automation
Soft Skills
customer-focusedpatienceempathycommunicationattention to detailprofessionalismtrustworthinesscalmnessindependencereassurance
Certifications
DBS background checksafeguarding trainingLevel 1 safeguarding