Lilli

Business Development Rep

• Build revenue for Local Authority, Domiciliary Care, and Direct to Consumer portfolios
• Deliver and exceed an individual revenue target
• Engage with potential and existing customers to identify and win contracts
• Create and manage a pipeline of new and existing business growth
• Identify and source bid opportunities and manage the bid process
• Manage customers through the sales process, including pilot programmes
• Manage customer relationships, provide product/service support, troubleshoot issues, and resolve complaints
• Identify and work with partners to accelerate revenue
• Deliver product demonstrations
• Support account management, growth, stakeholder management, programme planning, and execution
• Act as an escalation point and follow up after issue resolution or service delivery
• Ensure contracts are prepared, customer-system setup is completed, and purchase orders are received
• Coordinate with departments for timely customer-order delivery and resolution
• Maintain CRM records, generate reports, analyse data, and forecast revenue
• Develop thought-leader knowledge of Lilli’s product, markets, and use cases
• Clarify where Lilli can be deployed successfully and provide competitor and product-feature feedback
• Liaise with departments on business cases, events, and product development
• Represent Sales at internal events

Business Development Manager