Lightspeed Systems

Customer Support Representative

Lightspeed Systems

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Respond to customer enquiries via multiple channels (phone, email, chat) in a timely and professional manner
  • Create and manage support tickets in Salesforce, ensuring accurate documentation of customer interactions
  • Perform initial triage and prioritisation of inbound cases, routing complex issues to appropriate team members
  • Troubleshoot and resolve common technical issues related to product administration
  • Provide clear, step-by-step guidance to customers on product usage and best practices
  • Maintain and exceed service level agreements (SLAs) for response and resolution times
  • Provide cross-functional support to the Human Review team during peak workloads or as requested by leadership
  • Collaborate with other departments to relay customer feedback and contribute to product improvements
  • Assist in creating and updating support documentation and knowledge base articles
  • Participate in continuous learning and upskilling activities to stay current with product updates and industry trends

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Strong verbal and written communication skills
  • Customer-focused mindset with excellent problem-solving abilities
  • Ability to explain technical concepts in simple, easy-to-understand terms
  • Strong multitasking abilities in a fast-paced environment
  • Proficiency in CRM systems; Salesforce preferred
  • Secondary school qualification (or equivalent)
Benefits
  • Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
  • A state-of-the-art fitness center (with outfitted locker rooms)
  • Physical therapist onsite regularly
  • Indoor and outdoor casual collaboration spots
  • Pet-friendly office environment
  • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical troubleshootingticket managementdocumentationproblem-solvingmultitaskingproduct administrationknowledge base creation
Soft Skills
verbal communicationwritten communicationcustomer-focused mindsetability to explain technical conceptscollaborationtime management
Certifications
secondary school qualification