Lightspeed (Formerly SEOshop)

Accounts Receivable

• Lead and support a small team, acting as a point of escalation for complex billing and collection issues while ensuring smooth daily operations
• Oversee the monthly billing cycle, preparing and distributing accurate statements and addressing inquiries from Sales and customers
• Manage collections through reminder emails, outbound calls, and maintaining professional client communication on account status
• Apply and reconcile wire payments, resolving unapplied payments and discrepancies promptly
• Partner with Finance, Sales, and Support teams to ensure accurate reconciliation and continuous process improvement

Team Lead, Accounts Receivable

Sales Development Rep

• Act as the first point of contact for inbound leads from channels such as website inquiries, marketing campaigns, product trials, and events
• Qualify leads based on business needs, fit, and readiness to purchase, ensuring smooth handover to Account Executives
• Manage and nurture a pipeline of inbound leads through consistent follow-up until they’re sales-ready
• Partner with Marketing to follow up on campaigns and provide feedback on lead quality and effectiveness
• Build strong knowledge of the hospitality sector, customer pain points, and competitive trends to better guide prospects
• Collaborate closely with Account Executives and internal teams to ensure seamless lead transitions and contribute to team initiatives

Team Lead, Accounts Receivable

Sales Development Representative