Lightspeed (Formerly SEOshop)

Account Manager

• Act as a trusted Account Manager, understanding customer needs and tailoring Lightspeed solutions that add value
• Build rapport, actively listen, and focus on upselling to maximise account growth
• Guide customers through their upgrade journey from basic to advanced platforms
• Demonstrate software solutions, including core POS products, modules, and upgrades
• Drive reactive upsell opportunities from inbound sales to meet monthly recurring revenue targets
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

Product Marketing

• Review closed deals to ensure compliance with Legal, Finance, Information Systems, and SOX requirements.
• Provide guidance and support to Sales team members on deal-related questions.
• Maintain high data accuracy and process integrity within CRM systems.
• Review, consolidate, and reconcile orders, contracts, and payments.
• Process corrections in the CRM as needed, including subscription refunds, pricing adjustments, and invoice tax corrections.
• Complete general administrative tasks to support internal stakeholders.
• Support additional responsibilities and special projects as assigned by management.
• Work across tools including Salesforce, Slack, Zendesk, Google Sheets, electronic payment platforms, and internal software systems.

Account Manager

GTM Operations Specialist