Lightspeed (Formerly SEOshop)

Associate Customer Experience Operations Manager

Lightspeed (Formerly SEOshop)

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
  • Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
  • Maintain accurate documentation of tool configurations, governance standards, and training resources.
  • Provide day-to-day support for end users, troubleshooting issues and escalating when needed.
  • Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions.
  • Monitor adoption and data integrity, surfacing trends or risks to managers for review.
  • Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

Requirements

  • Previous experience in customer operations, enablement, or technical support roles.
  • Exposure to CX platforms, CRMs, or customer lifecycle tools.
  • Strong technical, problem-solving, and organizational skills.
Benefits
  • Market-leading salary package
  • Permanent work from home setup
  • Coworking space available, if needed
  • We follow the PH holidays!
  • HMO for you and your 2 dependents (Maxicare)
  • 15 Vacation leaves
  • 10 Sick leaves
  • Government Mandated Benefits
  • Food Allowance of 1000PHP per month
  • Work from Home Allowance of 1000PHP per month
  • Health and wellness benefit of 7500PHP per year
  • Free LinkedIn Learning License
  • Free access to Mental Health support and coaching services
  • Opportunity to grow your career in a company that values internal mobility
  • Exciting online and in-person events hosted regularly by our Manila Culture Club
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow configurationautomation testingdashboard creationreport generationtool documentationdata integrity monitoringtroubleshootingcontinuous improvement
Soft Skills
problem-solvingorganizational skillscollaborationcommunication