Lightspeed DMS

Continuous Improvement Manager

Lightspeed DMS

full-time

Posted on:

Location Type: Hybrid

Location: South Jordan • Utah • United States

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Job Level

Junior

About the role

  • Champion a problem solving culture by facilitating cross-functional strategy sessions, including process mapping.
  • Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes to increase onboarding velocity and time-to-value, customer adoption, and customer satisfaction (measured via CSAT, NPS, and churn rate).
  • Acts as a Technology Project Manager: applying Agile and waterfall methodologies as appropriate to synchronize portfolio planning, scoping, and execution processes to deliver continuous improvement projects on-time and within budget to committed roadmaps, and performance KPIs.
  • Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
  • Identify, escalate, and resolve conflicts, dependencies, and risks—proactively surfacing blockers before they impact delivery.
  • Implement large, cross-team, multi-year programs and projects.
  • Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
  • Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
  • Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.

Requirements

  • 1-3 years of cross-functional process improvement experience with a track record of improving processes and business results.
  • Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
  • Lean/Six Sigma or DMAIC certification or relevant knowledge and experience.
  • Strong process improvement and project management skills and experience.
  • Experience working in a SaaS or subscription-based software business; familiarity with Professional Services operations and SaaS metrics (ARR, churn, NRR) strongly preferred.
  • Ability to lead through influence and work as a collaborative team member.
  • Strong verbal and written communication skills.
  • Experience in collaborating across business/product lines and organizational groups.
  • Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
  • Experience leading virtual and in-person process improvement meetings.
  • Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
  • Experience creating and delivering presentations to stakeholders about project status or outcomes.
Benefits
  • Inclusion and Diversity at Lightspeed
  • Equal Employment Opportunity Statement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DMAICAgile methodologyWaterfall methodologyProcess improvementProject managementData driven solutionsSaaS metricsProcess documentationContinuous improvementPortfolio management
Soft Skills
Problem solvingCollaborationCommunicationLeadershipInfluenceConflict resolutionPrioritizationStakeholder engagementTeamworkAdaptability
Certifications
Lean certificationSix Sigma certificationDMAIC certification