Lightspeed DMS

Recruitment

• Be a strategic thinker that can manage existing recruiting strategies, methods and systems to generate a proactive and efficient approach to internal and external sourcing, assessing and managing qualified talent.
• Utilize advanced Boolean search techniques across LinkedIn Recruiter, job boards, and professional networks to proactively identify and engage passive talent, building robust pipelines for current and future hiring needs.
• Manage strategic relationships and effective business partnering with various levels of leaders within and across the organization to understand and forecast talent acquisition needs and prepare to exceed demands and service.
• Inspire and create exceptional candidate experiences.
• Actively demonstrates openness in consistently seeking feedback from directs, colleagues, and partners to continuously improve behaviors and processes.
• Develops, designs, inspires and executes talent strategies that aid in the attraction, retention and engagement of diverse talent in line with broader organizational strategies.
• Partners effectively with executive leadership to develop and manage ongoing headcount forecasts and business specific talent needs.
• Ability to attract, source and hire senior level roles within the organization (Director, VP+).
• Successfully and consistently demonstrates all Lightspeed values with your team(s), leaders, and the business.
• Manages vendor relationships and operational execution with measurable success.
• Leads and executes business and enterprise talent initiatives and programs.
• Demonstrates strong execution in leading cross-functional and talent acquisition initiatives including process optimization, data insights, and TA operations.
• Successfully manages responsibilities within budget, on-time, and with measurable success.
• Displays in depth knowledge and experience recruiting in various functions across the organization.
• In depth technical acumen including knowledge of various technologies, architectures, frameworks, roles and in-depth knowledge of our business and the markets in which we recruit.
• Leads early career talent strategies including campus intern programming, headcount forecasting and delivering outstanding and innovative employee experiences.

Talent Acquisition Manager

Product Marketing

• Develop and execute comprehensive go-to-market (GTM) strategies for new product features, integrations, and services, including defining target audiences, crafting compelling narratives, and outlining launch timelines.
• Define and refine product positioning, messaging, and value propositions tailored to our core industries (powersports, marine, RV, golf and trailer), emphasizing the unique benefits and addressing specific customer pain points.
• Collaborate closely with cross-functional teams, including Product Management, Sales, Customer Support and Development, to ensure seamless execution of GTM plans and drive product adoption and revenue growth. This includes participating in product roadmap planning and providing market feedback.
• Focused on Lightspeed core DMS functionality and Lightspeed Payments solution.
• Create engaging sales enablement materials, including presentations, one-pagers, feature spotlights, highlight videos, battle cards, FAQs, and compelling case studies that showcase the value of our solutions.
• Develop thought leadership content, such as blog posts, white papers, webinars, and industry reports, to establish Lightspeed as a trusted voice in the market and enhance brand awareness.
• Support demand generation efforts by crafting targeted messaging and content for various marketing channels, including digital advertising, email marketing, social media, and website content. Collaborate with the content and social teams to ensure consistent brand messaging.
• Drive event marketing strategies for industry trade shows, conferences, and webinars, including pre-event promotion, on-site activities, and post-event follow-up.
• Conduct thorough market research and customer insights analysis to understand industry trends, emerging technologies, customer needs, pain points, and competitor positioning.
• Provide regular feedback to Product Management on feature enhancements and industry needs based on customer and market insights, contributing to the product roadmap.
• Train and enable Sales teams with effective product positioning, competitive differentiation, objection handling techniques, and sales tools to empower them to close deals.
• Collaborate with cross-functional teams to develop and implement strategies that improve product adoption, customer satisfaction, and retention. Monitor key metrics related to product adoption, customer feedback, and campaign performance, optimizing strategies based on data-driven insights.

Product Marketing Manager

Manager

• Champion a problem solving culture by facilitating cross-functional strategy sessions, including process mapping.
• Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes to increase onboarding velocity and time-to-value, customer adoption, and customer satisfaction (measured via CSAT, NPS, and churn rate).
• Acts as a Technology Project Manager: applying Agile and waterfall methodologies as appropriate to synchronize portfolio planning, scoping, and execution processes to deliver continuous improvement projects on-time and within budget to committed roadmaps, and performance KPIs.
• Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
• Identify, escalate, and resolve conflicts, dependencies, and risks—proactively surfacing blockers before they impact delivery.
• Implement large, cross-team, multi-year programs and projects.
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
• Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
• Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.

Continuous Improvement Manager

• Identify and evaluate partner opportunities that complement Lightspeed and support payments, commerce, or dealership financial workflows.
• Own day-to-day management of a portfolio of existing integrated partners, ensuring strong engagement, performance, and alignment with Lightspeed’s growth strategy.
• Lead the sourcing, evaluation, and onboarding of new partners, including business case development and cross functional alignment.
• Evaluate existing portfolio of alliance partners and define strategic programs to retire, replace, or grow.
• Negotiate and refine commercial terms, including revenue share, referral structures, and incentives that support overall partner revenue growth.
• Develop and execute joint go to market plans with partners (positioning, packaging, enablement, and promotions) to increase adoption among dealers.
• Partner with cross-functional teams to prioritize and coordinate integrations that enhance the payments experience and dealer value.
• Collaborate with executive leadership, Sales, Account Management, Revenue Operations, and Customer Success to drive partner attach rates, upsell opportunities, and expansion within the dealer base.
• Own revenue and growth targets for this partner segment; monitor performance, forecast results, and recommend actions to hit or exceed goals.
• Establish and report on key KPIs for the partner portfolio, including active partners, dealer adoption, partner revenue, churn, and contribution to overall payments revenue.
• Stay current on ecosystem trends, competitive offerings, and dealer needs to continuously refine the partner strategy and pipeline.

Strategic Alliances Manager

• Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform.
• Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model.
• Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting.
• Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations.
• Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers.
• Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders.
• Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence.
• Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention.
• Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions.
• Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML).
• Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn.
• Support training and enablement for internal teams on payments processes, tools, and best practices.

Payments Operational Manager

Product Manager

• Execute the payments product strategy in consultation with the VP/GM of Payments, aligning roadmap and priorities to overall company and dealer objectives.
• Own the end-to-end product lifecycle for payments capabilities, including in-person, online, and recurring payment flows across Lightspeed DMS solutions.
• Operate within a PayFac or PayFac-as-a-Service model, driving requirements for merchant onboarding, underwriting, funding flows, chargebacks, and risk controls.
• Collaborate with cross-functional teams (engineering, QA, UX, Sales, Customer Operations) as the primary product representative to define epics, features, and user stories that deliver high-impact payments functionality.
• Maintain a transparent, prioritized product backlog and contribute to release planning, ensuring delivery teams have clear, actionable work aligned to payments objectives.
• Monitor and analyze key payments metrics (authorization rates, cost of acceptance, fraud rates, disputes, adoption) to inform prioritization and continuous improvement.
• Ensure payment solutions adhere to PCI-DSS, KYC/KYB, AML, and relevant regulatory and security standards in partnership with internal risk, security, and compliance teams.
• Champion the voice of the dealer and end customer in powersports, RV, and marine, using feedback, utilization data, and pilot programs to refine payments experiences.
• Support go-to-market efforts by partnering with Sales, Marketing, and Customer Operations to communicate payment product capabilities and drive adoption and growth.

Talent Acquisition Manager

Product Marketing Manager

Continuous Improvement Manager

Strategic Alliances Manager

Payments Operational Manager

Senior Product Manager – Payment Solutions