Lightology

Accounts Payable

• Posting invoices and credits for assigned vendors
• Reconciling vendor statements
• Communicating with various departments in a professional manner to resolve discrepancies
• Communicating with vendors via phone and email to resolve outstanding issues
• Specific projects and other ad hoc assignments as required

Accounts Payable Clerk

Backend Engineer

• Ideal candidate will be involved in all stages of front-end and back-end component development for our own custom websites and web applications.
• Lightology LLC seeks a creative, talented, and technically savvy individual with superb programming, database, and web application development skills.
• A strong web development and object oriented programming background is a must.

Full-Stack Developer, PHP

Customer Support

• Develop effective strategies to manage customer relationships, anticipate customer needs and guide our team through escalated customer service issues.
• Provide leadership through effective communication of vision, active coaching and development while comparing customer service results to goals and taking appropriate action to correct when necessary.
• Define all customer interactions and develop processes that will provide exceptional customer experiences with each interaction.
• Implement AI based tools to enhance customer experience while increasing employee productivity.
• Develop CRM functions incorporating our sales channels (in-store, website, webchat, phone and email).
• Resolve escalated customer experience issues appropriately, document issues, and train employees on best practices for solutions in the future.
• Ensure departmental functional execution including customer/member assignment, customer compliance, pricing and costing maintenance, sales order processing, proposals, and overall departmental processes.

Accounts Payable Clerk

Full-Stack Developer, PHP

Director of Customer Service