Field Sales Account Manager – Chemistries and Supplies
Agilent Technologies
Field Service Engineer, HPLC
Lighthouse Lab Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $43 - $46 per hour
Job Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Perform on-site repairs and preventative maintenance of laboratory instrumentation.
- Provide technical support via phone and email to clients.
- Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
- Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
- Assist in scheduling, coordinating, and performing new product installations, operator training, and assay validation activities at the customer site.
- Provide in-service training to customers on operations and general preventive maintenance as required.
- Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.
- Ensure all service activities are documented in compliance with Quality System standards.
- Complete administrative duties including travel planning, expense reporting, and parts ordering.
Requirements
- Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.
- Minimum of 4+ years of experience servicing HPLC/UPLC systems (Agilent, Waters, and Shimadzu required).
- Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms.
- Strong knowledge of chromatography principles and laboratory practices.
- Hands-on troubleshooting skills with mechanical, electrical, and software-related issues.
- Familiarity with chromatography data systems (e.g., Empower/MassLynx, MassHunter, OpenLab ChemStation, LabSolutions).
- Willingness and ability to travel 60-70%.
- Located anywhere in US near a major national airport; Mid-west or East coast preferred.
