Lighthouse Credit Union

Content Manager

• Craft compelling, strategic, and engaging content to strengthen Lighthouse Credit Union's brand and drive business objectives
• Create, refine, and optimize long-form and short-form content for advertising, digital campaigns, member communications, and financial education
• Develop high-impact messaging for omnichannel advertisements: display, web, email, social media, video scripts, print, and in-branch marketing
• Simplify complex financial concepts into accessible, member-focused educational content
• Review, refine, and improve website content for clarity, engagement, usability, and SEO
• Shape and maintain consistent brand voice across channels
• Adapt messaging for different digital and traditional channels and optimize based on performance metrics
• Collaborate with designers, growth marketing, and internal stakeholders to produce integrated campaigns

Copywriter, Content Strategist

Salesforce Developer

• Lead ongoing development and optimization of Salesforce platform (FSC, Data Cloud, Marketing Cloud) at Lighthouse Credit Union
• Own development and enhancement of Salesforce FSC, Data Cloud, and Marketing Cloud environment
• Triage and resolve defects in Financial Services Cloud deployment
• Build scalable, reusable Apex code, Lightning Web Components, and automated flows
• Configure and enhance Lightning Pages, roll-ups, and standard FSC components
• Build filterable dashboards and dynamic reports for operational visibility
• Design Service Process Studio flows for member service journeys
• Implement case record types, workflows, queues, and routing logic
• Configure and test Five9 CTI adapter, including screen pops and call logging
• Integrate external data sources and marketing feeds into Salesforce via connectors
• Deliver segmented audiences and unified profiles to Marketing Cloud via Data Cloud
• Conduct regular data audits, validation routines, and deduplication for data governance
• Collaborate with stakeholders to translate business needs into platform solutions
• Lead user acceptance testing (UAT), functional training sessions, and create technical documentation

Copywriter, Content Strategist

Senior Salesforce Developer