Lighthouse Autism Center

Intake Manager

Lighthouse Autism Center

full-time

Posted on:

Location Type: Office

Location: Illinois • Missouri • United States

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About the role

  • Oversee the end-to-end intake and onboarding process for families seeking ABA therapy services
  • Lead a team of Intake and Clinical Care Coordinators, ensuring every family receives a supportive, timely, and high-quality experience from first contact through clinical handoff
  • Manage daily intake workflow, including call volume, lead distribution, backlog, and turnaround times
  • Monitor system dashboards and reports to maintain SLA compliance
  • Review and optimize intake scripts, procedures, and workflows to enhance conversion and efficiency
  • Support organizational initiatives tied to growth, new markets, or process improvements

Requirements

  • Bachelor’s degree required
  • 3-5 years of customer service, call center, healthcare access, or similar experience
  • 1-3 years of supervisory or team leadership experience
  • Strong understanding of customer service, call center workflows, and HIPAA compliance
  • Ability to analyze performance data and make data-driven operational decisions
  • Excellent communication and coaching skills
  • Experience with CRM, EMR, and call center platforms required
  • Experience in behavioral health, ABA therapy, autism services, or healthcare preferred
Benefits
  • Professional development
  • Team environment that emphasizes consistency, empathy, and service excellence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance data analysisworkflow optimizationSLA compliance monitoring
Soft Skills
communication skillscoaching skillsleadershipcustomer serviceteam management