Lightfully Behavioral Health

Manager

• Serve as the spokesperson and extension of the Lightfully brand and team to the outside professional
• Cultivate strong, reciprocal referral relationships within a defined territory
• Develop and host networking events, professional tours, educational events, one-on-one and small group meetings, in-services
• Attend conferences and other networking events and maintain a strong local presence
• Travel within Northern California region to build and nurture relationships
• Create a strategic plan for maximizing brand reach and relational capital within their territory
• Prioritize key states/cities within the region for targeting outreach efforts
• Manage territory budget appropriately
• Effectively plan and execute regional events, dinners, and gatherings
• Support referral partners during the client’s admissions process and collaborate with admissions team
• Maintain data on outreach efforts and manage reports in Salesforce to demonstrate performance against KPIs
• Perform other duties, as assigned.

Regional Outreach Manager

Director

• Provides supervision, support and coaching to employees. Other supervisory activities include (but are not limited to):
• Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
• 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
• Timely coaching and disciplinary action (delivery and documentation), as needed
• Completing performance reviews for employees within company designated timeframes
• Maintain employees’ timecards in Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off request are promptly addressed.
• Managing day-to-day operations of the admissions department, ensuring phone lines are attended and potential clients receive top-tier concierge service
• Maintain a deep understanding of real-time admissions performance in relation to daily, weekly, and monthly goals.
• Analyze pacing and trend data; communicate updates, risks, and summaries to executive leadership.
• Collaborate daily with the Admissions Manager to assess team coverage, performance barriers, and urgent issues.
• Provide visibility and strategic support during team huddles and counselor check-ins.
• Participate in census, pipeline, and strategic meetings to align admissions with broader operational priorities.
• Guide staffing strategy and long-range coverage planning based on trends and anticipated volume.
• Serve as the point of contact for high-acuity, high-risk, or emotionally complex family cases.
• Partner with legal, clinical, and leadership stakeholders to resolve sensitive issues.
• Ensure adherence to documentation, call quality, and regulatory standards.
• Audit counselor documentation in conjunction with the Admissions Manager to identify trends, gaps, and coaching opportunities.
• Lead audit readiness efforts and drive quality improvement initiatives.
• Assist clients in understanding full financial picture and applicable benefit information.
• Collaborate with outpatient providers and referents to help support clients into our care.

Regional Outreach Manager

Director of Admissions