LightForce

Customer Support

• Handle a wide range of inbound customer inquiries.
• Serve as a primary problem-solver for complex issues.
• Ensure customer satisfaction through empathetic communication and deep product knowledge.
• Demonstrate ownership of customer issues from start to finish.
• Explain complex information in simple, easy-to-understand language.
• Communicate effectively with other departments to resolve cross-functional issues.
• Consistently meet quality and productivity metrics.

Customer Support Level 2