LightEdge Solutions

Support Engineer

• Initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure
• Cross-functional role across virtualization, backup and recovery, network and firewall, and storage platforms
• Follow and respond to Triage team issue and request assignment and escalation within Service Level Agreements (SLA)
• Engage with customers via phone, in person, virtual meetings, customer portal, and ServiceNow to resolve issues and requests
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments using a variety of IT cloud infrastructure platforms and technologies
• Perform Network, Operating System, SAN/Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks
• Create and update internal and customer-facing documentation
• Accurately document all communication and escalate to other teams per procedure while maintaining SLAs
• Partner with Training for technician and engineer training program recommendations
• Provide after-hours support as part of an operations on-call rotation

Support Technician

• The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services.
• Cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage.
• Reports to the Triage and Support Supervisor and works closely with all departments.
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services.

• Responsible for initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure
• Cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage
• Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
• Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks
• Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
• Accurately document all communication with customers within SLAs and escalate per procedure
• Partner with Training department to recommend additions/modifications to technician and engineer training
• Provide after-hours support as part of an operations on-call rotation to maintain high availability of services

Project Manager

• Lightedge is an enterprise-grade cloud services and colocation company focused on business and critical IT requirements
• Provide courteous and professional coordination of Lightedge deployment services
• Work directly with customers and internal resources on complex projects within the public cloud ecosystem (AWS and Azure)
• Guide the actions and work of specialists and engineers, verifying work is completed on-time and meets customer needs and expectations
• Operate within the Lightedge Cloud Center of Excellence (CCoE) focusing on public cloud related projects and collaborating closely with cloud engineers
• Perform initial project discovery, administrative customer account setup, and collaborate with Sales Engineering to define scope and objectives
• Develop project plans for strategic accounts and initiatives, manage resource availability and task assignments
• Produce project reporting and documentation through weekly status meetings and internal coordination
• Coordinate multi-person teams across organizational groups, lead client-facing meetings, and escalate or resolve issues promptly
• Maintain project documents, communicate difficult or sensitive information with tact, and drive continuous improvement initiatives
• Coordinate with accounting to control billing and term start dates and act on challenges on behalf of Lightedge Service Delivery

Service Delivery Project Manager

Accounting Manager

• With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control.
• Solutions include premier colocation across seven purpose-built data centers in Des Moines, IA; Kansas City, MO; Omaha, NE; Austin, TX; and Raleigh, NC, plus industry-leading private IaaS and cloud platforms.
• AP Accounting Specialist will provide courteous and professional support to the accounting team, employees, vendors and customers, focusing on accounts payable duties and general accounting tasks.
• Responsibilities include reviewing and coding vendor invoices, reviewing employee credit cards, reconciling vendor accounts, ensuring vendor setup, maintaining ledgers, prepaid schedules, accrued expenses, reviewing COGs and G&A, and other duties as assigned.
• Represent LightEdge positively in all interactions.

Support Technician

Support Technician

Support Technician

Service Delivery Project Manager

Accounting Coordinator