Relationship Manager
Light & Wonder
full-time
Posted on:
Location Type: Hybrid
Location: Warren • Ohio • United States
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About the role
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service
- Proactively identify and address client concerns, ensuring partner satisfaction and loyalty
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed
- Provide guidance and education to partners on products, system updates, and operational best practices
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader
Requirements
- 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
- Preferred Requirements: Bachelor's Degree
Benefits
- Base salary plus monthly bonus potential
- Company vehicle
- Gas card
- Credit card
- Phone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscommunication skillsconflict-resolution skillsorganizational skillstime-management skillsadaptabilityflexibilitycustomer successrelationship managementproblem-solving
Certifications
Bachelor's Degree