Lifeway Christian Resources

Sales

• Represent Lifeway Christian Resources to church leaders and individuals regarding ministry resources, services, events, and related information for the purpose of providing sales support and service
• This position helps customers by recommending resource solutions and processing orders
• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
• Availability to work 7:30am - 4:30pm CST
• Provides best-in-class, professional, and courteous sales service for all inbound phone orders for Lifeway’s church and individual consumers
• Accurately enters orders using the appropriate systems and tools, ensuring to also follow the defined best practices for an effective sales experience to ensure customer satisfaction and retention
• Generates additional revenue by promoting and cross-selling resources appropriately with church and individual customers for the purpose of enhancing their ministry and experience
• Provides customers with basic frontline support for lifeway.com and other digital sales platforms, including navigation guidance and a seamless checkout experience
• Consistently available for ongoing training to learn and stay current on new release resources, both in print and digital formats, current procedures, and policies
• Maintains an accurate and clean record of all customer information in Salesforce, including all sales activity in real-time
• Provides upstream marketing and customer feedback to the organization through the proper communication channels, ultimately informing future publishing, marketing, sales efforts
• Minimal travel, often overnight

Inbound Church Sales Specialist

Customer Support

• Lifeway's Inside Church Sales & Support team is seeking a Church Support Specialist to represent Lifeway Christian Resources to church leaders and individuals regarding ministry resources, services, events, and related information for the purpose of providing support and service for previous orders
• This position helps customers by assisting in resolving order issues, processing orders, and revising customer autoships
• Must be available for work 7:30am - 4:30pm CST
• Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values
• We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace
• This role is remote in the U.S with occasional travel to Nashville for in-person team gatherings
• Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more

Church Support Specialist

• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
• Availability to work 7:30am - 4:30pm CST
• Provides best-in-class, professional, and courteous sales service for all inbound phone orders for Lifeway’s church and individual consumers
• Accurately enters orders using the appropriate systems and tools, ensuring to also follow the defined best practices for an effective sales experience to ensure customer satisfaction and retention
• Generates additional revenue by promoting and cross-selling resources appropriately with church and individual customers for the purpose of enhancing their ministry and experience
• Provides customers with basic frontline support for lifeway.com and other digital sales platforms, including navigation guidance and a seamless checkout experience
• Consistently available for ongoing training to learn and stay current on new release resources, both in print and digital formats, current procedures, and policies
• Maintains an accurate and clean record of all customer information in Salesforce, including all sales activity in real-time
• Provides upstream marketing and customer feedback to the organization through the proper communication channels, ultimately informing future publishing, marketing, sales efforts
• Minimal travel, often overnight

Church Sales Specialist, Inbound

Director

• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
• Lead the overall strategy for Lifeway Worship, ensuring resources and community offerings meet the evolving needs of worship leaders.
• Serve as a thought leader and ambassador for worship ministry and Lifeway
• Build and develop a high-functioning team of Christian content creators, aligning roles with strengths and providing clear guidance and development.
• Represent Lifeway Worship at conferences, church events, and other gatherings.
• Build strategic relationships with SBC state worship consultants, music industry professionals, and local church leaders.
• Collaborate cross-functionally with product, marketing, IT, and content development teams to deliver an excellent customer experience.
• Manage annual budgets, aligning financial resources to support strategic goals.
• Maintain strong awareness of trends, issues, and theological developments impacting worship ministry.
• Moderate travel (10-15%), frequently overnight

Inbound Church Sales Specialist

Church Support Specialist

Church Sales Specialist, Inbound

Director, Lifeway Worship