Division Manager, Business Office
Lifepoint Health®
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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About the role
- Monitors business office performance across facilities and provides coaching when operational standards are not met.
- Assists the Director of Revenue Cycle in daily communication with facilities, addressing questions related to patient accounts and business processes.
- Partners with the Central Business Office to ensure the accuracy of data required for billing and collections.
- Communicates process updates, implements policy and procedure revisions, identifies opportunities for improvement.
- Leads onboarding, training, and competency validation for business office staff across all facilities.
- Oversees full business office setup for new hospitals, including systems access, file structure, forms, and payment processing tools.
- Ensures accurate and consistent capture, posting, and reconciliation of all financial activity across assigned facilities.
- Provides coaching and performance improvement support to underperforming business offices, including onsite intervention when needed.
- Collaborates with assessment and utilization review teams to ensure timely and accurate completion of pre‑certifications, re‑certifications, and appeals.
- Monitors facility performance in upfront and cash collections and trains staff to enhance patient financial communication and collection outcomes.
- Supports the Director of Revenue Cycle with daily facility communications and guidance on patient account and business process issues.
- Partners with the Central Business Office to ensure accuracy and integrity of billing, collections, and revenue cycle data.
- Communicates process updates, policy changes, and procedural enhancements to all business offices and ensures compliance.
- Identifies opportunities to streamline workflows and improve operational efficiency within functions.
- Travels to facilities to train newly hired staff and provide temporary coverage for business office roles when necessary.
- Serves as a liaison between facility business offices, the Central Business Office, and the Director of Revenue Cycle to support coordinated operations and problem resolution.
Requirements
- Applicants should have a Bachelor’s degree in Business Administration, Healthcare Administration, or related field from an accredited school required with 5 years of business office experience required.
- Knowledge of behavioral health care.
- Strong organizational skills.
- Ability to work collaboratively with a diverse team of healthcare professionals.
- Three years of business office experience at a psychiatric facility preferred.
- Multi-facility/Regional oversight of behavioral healthcare facilities preferred.
- You must be authorized to work in the United States without employer sponsorship.
Benefits
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingcollectionsrevenue cycle managementfinancial reconciliationdata accuracyworkflow improvementpatient account managementperformance monitoringtrainingonboarding
Soft Skills
coachingorganizational skillscollaborationcommunicationproblem resolutionleadershipinterpersonal skillsperformance improvementadaptabilityteamwork
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Healthcare Administration