Team Lead, Operations
Lifepoint Health®
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $22 per hour
Job Level
About the role
- Monitoring and managing operations associate targets to assure timely and accurate billing and follow up that meet or exceed agreed upon SLA’s for assigned clients.
- Design in coordination with leadership, distribute, train and monitor the workflows for team members.
- Support and develop staff to ensure client and company expectations are being met.
- Assist with the onboarding and training process, provide on-going feedback to leadership specific to employee performance and assist with employee retention.
- Monitor work quality and maintain regular audit processes for internal employees.
- Respond to billing coordinators on any process related queries and manage all first level escalations while acting as the initial point of contact.
- Participate on client meetings/calls for all assigned clients.
- Provide management with updates on the biggest workflow trends and issues for their assigned clients and share the resolution plan.
- Serve as a front line back up to ensure work processes continue to flow when assigned staff are out of the office.
- Responsible for completion of client specific projects assigned by leadership.
- Ensure completion of all internal logs, vendor logs, and research complex issues to resolution.
- Lead, support, develop, and assist in retaining high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate.
- Research and resolution of trends or client issues as assigned.
Requirements
- Education: Bachelor’s Degree, Associate’s Degree or equivalent in education or experience
- Experience: 2+ years of experience in collections experience from multi-specialty group for physician billing; prior leader experience 3+ years of experience in Medical billing and/or collections experience in a healthcare or insurance environment
Benefits
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingcollectionsworkflow designemployee trainingaudit processesissue resolutionproject managementperformance monitoringdata analysisclient management
Soft Skills
leadershipcommunicationteam developmentproblem-solvingemployee retentionorganizational skillsfeedback provisionclient relationsadaptabilitycollaboration
Certifications
Bachelor’s DegreeAssociate’s Degree