Implementation Consultant, Patient Cloud
Lifelancer
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements
- Adhere to or educate on best practices for implementing Medidata's software
- Author, adapt, or agree on specifications based upon client requirements
- This can include functional test cases for use in configuring and developing solutions in Medidata's suite of products, as well as in custom integrations
- Support less experienced team members with client engagements, being accountable for quality of delivery
- Support developers and other cross functional departments during configuration or implementation of specifications
- Support cross functional departments with issue resolution
- Delivery of in-person/remote client workshops
- Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work
- Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage
- Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing)
- Communicate status reports to stakeholders on both client and internal projects
- Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices
- Comply with and enforce Medidata Standard Operating Procedures, processes and policies
- Assist in the scheduling of professional services resources and ensure timely completion of deliverables
- Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed
- Support third party vendors with integration and/or data transfer efforts
- Own multiple customer-facing projects or engagements
- Significant knowledge and experience in one product or solution, or, relevant experience in a group of products/solutions
- Mentor/Train AICs or new employees
- Experience working with clinical trials, or equivalent combination of education and experience required
Requirements
- Prior services delivery experience required
- Experience supporting project teams and meeting project timelines
- Prior data management or clinical trial software consulting experience preferred
- Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
- Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions
- Ability to work with technical R&D staff and translate new software features into real world examples
- Knowledge of computer usage in a web-based environment
- Ability to absorb and apply new information quickly
- Ability to think logically to solve complex problems
- Solid analytical and technical skills with regard to software applications
- Strong collaboration and team-building skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated, able to assume responsibility and work autonomously in a professional manner
- Experience of working to Standard Operating Procedures
- Adaptable to changing business needs and/or product landscapes
- Willing to travel to office locations and customer engagements
Benefits
- medical, dental, life and disability insurance
- a generous pension
- 25+ paid holidays per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medidata softwarefunctional test casesdata managementclinical trial softwarestatistical analysissoftware applicationsproject managementconfigurationUAT issuesintegration
Soft skills
communicationcollaborationteam-buildingorganizational skillstime managementproblem-solvingself-motivatedadaptabilitymentoringtraining