Lifelancer

Manager

• Project Leads are integral to clinical trial delivery, liaising with clinical teams to improve patients’ lives.
• Manage delivery and management of smaller, less complex regional studies.
• Ensure the execution of clinical studies per contract, optimizing speed, quality, and cost.
• Set objectives for core project team, communicate effectively, and assess performance.
• Monitor progress against contract, present project information to stakeholders.
• Serve as primary contact with customers, managing relationships.
• Build and lead cross-functional project team, ensuring overall project delivery.

Local Trial Manager, Sponsor-dedicated

Customer Support

• Answer non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document.
• Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
• Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
• Conduct pre and post call analysis of calls.
• Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

Patient Support Specialist

• Responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document
• Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines
• Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
• Conduct pre and post call analysis of calls
• Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

• Responsible for answering non-clinical related questions
• Triaging adverse events and product complaints utilizing an FAQ document
• Entering the data into the CRM
• Complete follow-up for missing/updated information from stakeholders
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
• Conduct pre and post call analysis of calls
• Answer incoming calls and perform outgoing calls in a professional manner following client guidelines and business rules
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that the issue is resolved