Life Annuity Specialist

IT Support

• Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
• Support all personnel
• Monitor application operations and respond to issues.
• Analyze issues with application operations and propose solutions.
• Maintain daily performance and assist with computer, laptop, printer, mobile device and phone setup, testing and installation.
• Software installation
• Hardware installation
• Telephone installation
• Walk employees through problem-solving processes and running diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person or over the phone.
• Takes ownership of and troubleshoot problems and follow through to resolution.
• Prompt resolution or escalation of issues as needed
• Perform other duties as assigned

IT Technician