Account Resolution Representative

Life Annuity Specialist

Remote Account Resolution Representative assisting customers through calls for account resolution. Training provided on negotiation techniques and software necessary for the position.

Posted 6/25/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $26 per hourWebsite

About the role

Key responsibilities & impact

Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times.
Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements.
Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques.
Achieve all assigned goals.
Properly identify individual account situations, and provide appropriate resolution.
Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.
Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.
Keep route maintenance backlog at an acceptable level.
Recognize pressing issues and escalate to management as they occur.
Work well with team members/management and not contribute to unproductive group conflict or negativity.
Represent the Company in a positive manner through professional conduct, attitude, and appearance.
Follow Company confidentiality and security policies and procedures.
Understand and comply with company policies and procedures.
Other duties as assigned by management.

Requirements

What you’ll need

Previous collection experience preferred.
Excellent Communication Skills required.
Basic Computer Skills required.
Customer Service Skills.
Conflict Resolution Skills.
High attention to detail.

Benefits

Comp & perks

Health
Dental
Vision
HSA and FSA Accounts
Voluntary Insurance
Paid Holidays
PTO
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collection techniquesaccount resolutiondata entryaccount status updates

Soft Skills

communication skillscustomer service skillsconflict resolution skillsattention to detailteamworkprofessional demeanorproblem-solving