Liebherr Group

Customer Service Specialist – Sales & Warranty

Liebherr Group

full-time

Posted on:

Location Type: Office

Location: Pune • India

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Tech Stack

ERP

About the role

  • Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
  • Manage spare-parts enquiries, prepare quotations, and process orders in the ERP system, coordinate stock availability, lead times, shipment, and delivery follow-ups.
  • Support end-to-end commercial administration of service jobs, including quotation and approval processing, service order management, validation of labour and parts consumption, and billing readiness.
  • Administer warranty claims by handling claim registration, policy checks, coordination with Quality and Service teams, and managing replacement/return workflows and credit note issuance.
  • Respond to customer service commercial queries related to pricing, freight or express charges, documentation, and invoice clarifications.
  • Maintain accurate documentation, trackers, and KPI reports while ensuring adherence to internal processes and compliance standards.

Requirements

  • Bachelor’s degree (Commerce/Business/Supply Chain or similar).
  • More than 5 years’ experience in Customer Service Admin / After Sales Operations / Order Management (industrial preferred).
  • Working knowledge of ERP (BaaN IV, SAP) and MS Excel.
  • Strong communication & follow-up discipline.
  • Accuracy and attention to detail.
  • Analytical and solution-oriented thinking.
  • Ability to work with cross-functional teams.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemsBaaN IVSAPMS Excelquotation processingorder managementwarranty claims administrationKPI reportingdata validationcommercial administration
Soft Skills
communicationfollow-up disciplineaccuracyattention to detailanalytical thinkingsolution-oriented thinkingcross-functional teamwork
Certifications
Bachelor’s degree in CommerceBachelor’s degree in BusinessBachelor’s degree in Supply Chain