Customer Service Specialist – Training & Technical Documentation
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Pune • India
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Tech Stack
About the role
- Develop digital training modules based on existing presentations and processes.
- Create repair quotations and processing orders.
- Coordinating with technical departments & compiling data.
- Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
- Administration of trainings (planning, participant lists, certificates).
- Data maintenance in training systems.
- SharePoint set-up and maintenance for Customer Service.
Requirements
- Bachelor’s degree in Automobile Engineering/Industrial Engineering or Technical Field
- 6 to 8 years of relevant experience in Technical Training
- Strong knowledge of vehicle mechanics, diagnostics, combustion engines, and hydraulic systems.
- Experience in technical training, documentation, and content creation.
- Skilled in ERP systems, eLearning platforms, and project management.
- Strong responsibility, precision, teamwork, and intercultural collaboration.
- Quick learner with a continuous improvement mindset; able to read technical drawings.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vehicle mechanicsdiagnosticscombustion engineshydraulic systemstechnical trainingdocumentationcontent creationreading technical drawingsdata maintenancerepair instructions
Soft Skills
responsibilityprecisionteamworkintercultural collaborationquick learnercontinuous improvement mindset
Certifications
Bachelor’s degree in Automobile EngineeringBachelor’s degree in Industrial EngineeringBachelor’s degree in Technical Field