Customer Service Specialist – Technical Warranty
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Pune • India
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About the role
- Manage and process customer claims, ensuring accurate documentation and timely resolution.
- Maintain statistical keys and analyze return reasons.
- Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
- Review and correct claim data to ensure accuracy and compliance.
- Verify pricing, due dates, and compliance before claim processing.
- Track and confirm the return of claimed parts.
Requirements
- BE/Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management or Information Systems.
- 6 to 8 years of relevant experience in spare parts management.
- Good understanding of warranty workflows and master data.
- Responsible, precise, and able to work independently.
- Willing to learn with a continuous improvement mindset.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
statistical analysisdata documentationclaims processingwarranty managementdata accuracycompliance verificationreport creationreturn analysismaster data managementspare parts management
Soft Skills
responsibilityprecisionindependencewillingness to learncontinuous improvement mindset
Certifications
Bachelor’s degreeBE degree