Lids

Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Fairlawn • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $20 per hour

Job Level

Junior

About the role

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment.
  • Contribute to a respectful and inclusive team environment.
  • Perform people-related actions to update team member information.
  • Lead and monitor the store’s ongoing training strategy.
  • Address all employee concerns or issues.
  • Drive team engagement by ensuring team members are provided recognition and continuous check-ins.
  • Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment.
  • Manage and direct in-store team members to ensure optimal customer service.
  • Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store.

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid time off (PTO)
  • Pet insurance
  • Family accidental and critical care benefits
  • Monthly store performance bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategytraining deliveryemployee onboardingperformance indicatorscustomer service
Soft Skills
interpersonal skillscommunication skillsleadershipteam engagementproblem-solving