Lids

Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Red Deer • Canada

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Job Level

Junior

About the role

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
  • Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
  • Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  • Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
  • Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
  • Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
  • Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
  • Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
  • Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
  • Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
  • Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.).
  • Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
  • Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  • Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
  • Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
  • Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
  • Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
  • Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
  • Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
  • Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
  • Manage any transfers or ship-backs (e.g. process damages) according to company standards.
  • Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
  • Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
  • Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales resultstraining deliveryinventory managementvisual merchandisingcustomer serviceperformance managementschedulingcash managementoperational continuityemployee record management
Soft Skills
interpersonal skillscommunication skillssupervisory skillsteam engagementproblem-solvingcollaborationorganizational skillsleadershipadaptabilitycustomer relationship management