Lids

Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Overland Park • Kansas • United States

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Job Level

Junior

About the role

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
  • Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
  • Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  • Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
  • Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
  • Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
  • Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
  • Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
  • Competitive salary
  • Health insurance
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales resultstraining material deliveryemployee record managementperformance managementcustomer servicetimecard managementshift managementonboarding coordinationteam member engagementturnover management
Soft Skills
interpersonal skillscommunication skillsleadershipteam collaborationproblem-solvingemployee recognitionsupportive relationshipsinclusive environmentcustomer feedback resolutionengagement strategies