Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Arcadia • California • United States
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Job Level
About the role
- Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
- Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.).
- Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Accessible accommodations for individuals with disabilities
- Equal Opportunity Employer
- Opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales resultsperformance managementtraining material deliverymerchandisingcustomer serviceoperational continuityrecruitment strategyturnover managementemployee onboardingproduct strategy
Soft skills
interpersonal skillscommunication skillsteam engagementleadershipproblem-solvingrecognitioncheck-inscareer growth supportcustomer feedback resolutionadaptability