Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Job Level
About the role
- Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
- Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
- Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.
- Manage team's compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Flexible working hours
- Professional development opportunities
- Employee discounts
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales resultstraining material deliveryperformance managementcompliance managementschedulingpayroll processingcustomer serviceteam managementturnover planningrecruitment strategy
Soft skills
interpersonal skillscommunication skillsteam engagementleadershiporganizational skillsperformance assessmentrecognitioncheck-insproblem-solvingadaptability