Build and maintain strong relationships with library directors, municipal leaders, and local IT teams, serving as a trusted technology advisor.
Participate in client meetings and strategic discussions regarding technology needs, planning, and operational improvements.
Understand the operational challenges of library environments and provide practical technology guidance.
Communicate technical concepts clearly and effectively to non-technical stakeholders.
Support leadership and business development teams during client proposals, contract discussions, and technology planning.
Provide leadership and direction for the organization’s IT operations, infrastructure, and support services.
Lead and mentor IT managers and technical staff, fostering a culture of accountability, responsiveness, and service excellence.
Establish operational standards, processes, and performance expectations for IT service delivery.
Improve service delivery processes including incident response, monitoring, and operational support.
Ensure effective documentation, standards, and operational procedures across the technology environment.
Maintain a strong cybersecurity posture across all organizational systems and services.
Oversee security policies, risk management practices, and incident response procedures.
Ensure systems meet appropriate security, privacy, and compliance expectations, particularly within municipal and public-sector environments.
Partner with the CIO to guide the evolution of the organization’s technology infrastructure and operational platforms.
Evaluate tools, platforms, and infrastructure supporting library services to ensure they remain practical, maintainable, and cost-effective.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
10+ years of progressive IT leadership experience including responsibility for operational technology environments and managing technical teams.
Experience working with municipal organizations, public institutions, libraries, or multi-location operational environments strongly preferred.
Strong understanding of IT infrastructure, networking, cloud services, and cybersecurity practices.
Demonstrated ability to work effectively with non-technical stakeholders and executive leadership.
Excellent communication, relationship-building, and organizational skills.
Ability to balance operational reliability, client needs, and organizational priorities.

Benefits

Health Care Plan (Medical, Dental & Vision)
Tuition Assistance
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long-Term Disability Options
Training & Development
Wellness Resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT leadershipIT infrastructurenetworkingcloud servicescybersecurityincident responserisk managementoperational standardsservice delivery processestechnical guidance

Soft Skills

communicationrelationship-buildingorganizational skillsmentoringaccountabilityresponsivenessservice excellencestrategic planningcollaborationproblem-solving

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science