Enterprise Architect
Ironclad
AzureCloudERPITSMOracleServiceNowTableau
IT Helpdesk Support Specialist I
Liberty University
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- The Remote Support Specialist’s primary responsibilities are technical support and customer service
- Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues
- Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues
- Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation
- Support specialists coordinate with other IT departments to ensure that reported issues are being resolved
Requirements
- A designated home workspace free of distractions
- A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
- Familiarity with computer hardware, software, operations, and common problems
- Ability to learn new technologies and concepts quickly
- Strong customer service, interpersonal, and communication skills
- Previous education or professional certifications may be considered in lieu of work experience
- Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience
- A minimum of one year of experience in computer troubleshooting or a similar technical field
Benefits
- Must have home internet service to provide support while working from home
- This position requires 40 hours/week, performance of duties via home internet access, and includes weekend and evening shifts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcustomer servicecomputer troubleshootingsoftware installationdiagnostic toolshelp request tracking toolsremote troubleshootingcomputer hardwarecomputer softwareoperations
Soft skills
strong customer service skillsinterpersonal skillscommunication skillsability to learn new technologiesproblem resolutionprioritizationdocumentation
Certifications
two-year college degreeComputer Science concentrationprofessional certifications
