Customer Success Manager II – Retail, Dedicated
Toast
Job Level
JuniorMid-Level
About the role
- Manage and prioritise feature team backlog (User Stories, Autotests, Bugs, Feature toggles, SS)
- Monitor product and feature team delivery and scrum metrics
- Prepare epics: collect and challenge requirements, create USM/User flows, acceptance criteria and user stories
- Create tasks for translation team and get approvals from involved domains
- Refine tasks with feature team and define scope of sprints
- Attend product and feature team meetings
- Support development: help team with questions and accept user stories
- Release features and user stories: get approvals, create release tasks, test on production
- Prepare post-release analysis: monitor metrics, create dashboards and reports or request DMs
- Initiate ideas: create, validate and facilitate product ideas
Requirements
- 2+ years in financial products, financial markets, betting
- 1+ years in product management will be a plus
- good communication and collaboration skills
- knowledge of user-centered design
- basic technical understanding
- analytical and problem solving skills
- Agile/Scrum frameworks knowledge
- proficient in Google workplace tools, Jira, Confluence, Mixpanel, OLAP/Kyubuit/ Power BI, Lucid
- English B2+
