Libertex Europe

Customer Success Manager

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

Customer Success Officer