Libertex Europe

3D Artist

• Design eye-catching social media banners, graphics, and ad creatives tailored to multiple platforms.
• Produce high-quality motion graphics, animated videos, and reels that resonate with our audience.
• Collaborate closely with the social media team to develop visual campaigns aligned with brand guidelines and marketing objectives.
• Stay up-to-date with social media trends, platform best practices, and design tools to keep content fresh and engaging.
• Adapt content for multiple formats, ensuring optimal performance across platforms.

Graphic & Motion Designer

Customer Success Manager

• Building and maintaining long lasting relationships with existing clients, offer them the best solution services.
• Ensuring your existing clients are satisfied as well as gaining and using feedback.
• Researching industry trends.
• Giving presentations to clients about products or services.
• Resolving and answering any questions asked by the client, if able to help or escalate it to the relevant department.
• Ensuring that the terms of a contract are adhered to by both your employer and clients.
• Understanding and helping to meet the targets and aims of the client.

Premium Customer Success Officer, German Speaking

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time