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Customer Success Officer
Libertex EuropeCustomer Success Officer providing support and information to clients about trading products at Libertex. Handling inquiries and maintaining excellent client relationships in a hybrid work setup.
About the role
Key responsibilities & impact- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Assist with other duties as needed from time to time
Requirements
What you’ll need- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the English language
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00 from Monday to Friday
Benefits
Comp & perks- 24 working days of annual leave
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Hybrid model: 3 days office, 2 days home
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical troubleshootingaccount managementclient record maintenanceMicrosoft ExcelMicrosoft WordMetaTraderLibertexemail communicationlive chat support
Soft Skills
telephone etiquettecommunication skillsrelationship buildingteam collaborationability to work under pressureproblem-solvingclient service orientationadaptabilityattention to detailtime management
Certifications
degree in Business Studies