Marketing Automation Specialist
Liaison
Marketing Technology Specialist
Liaison
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead clients through the onboarding process of our EMP software solutions, from initial planning to software setup and product training
- Aid in the design, development, and deployment of product training for internal and external clients
- Provide internal and external software support to ensure client success
- Communicate effectively with clients, gain an understanding of their needs and internal processes, and creatively solve problems with strategic and analytical thinking
- Manage multiple implementation projects simultaneously, keeping them well organized and on schedule while continuously communicating with clients and internal teams
- Document workflows and procedures, create and maintain client-specific project plans and schedules, and communicate deliverables and timelines regularly to clients to ensure software implementation remains on time and budget
- Hand off successfully onboarded clients to the EMP Client Success Team and take on a support and training role for that client
- Assist in the design and production of internal and external learning materials in a variety of formats, including documentation, job aids, quick reference guides, videos, and webinars
- Author and deliver initial end-user training materials, host software informational webinars, and on-site training sessions with clients to drive client enablement
- Review and respond to client support questions in a timely manner, diagnose software issues, report any system bugs to the development team, and determine if the client is in need of extra training
- Monitor and track frequently asked questions to ensure we adjust training accordingly and provide supporting documentation
Requirements
- Bachelor’s degree or equivalent work experience
- Experience in project management preferred
- Experience creating and delivering training preferred
- Organized and detail-oriented with the ability to successfully prioritize responsibilities for multiple projects, with effective and timely follow-up
- Aptitude for learning new software and technologies
- Strong analytical skills, including understanding and troubleshooting software product configurations
- Demonstrated creative thinking and analytical problem-solving skills
- Excellent written, oral communication and public speaking skills
- Ability to work with a diverse group of employees to address training & knowledge needs
- Demonstrated ability to work under pressure and adhere to timelines
- Self-Driven
- Experience creating and delivering training preferred.
Benefits
- Sales Commission 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsoftware implementationtraining developmentsoftware supportworkflow documentationclient onboardinganalytical problem-solvingsoftware troubleshootingend-user traininglearning materials production
Soft skills
communicationorganizational skillsdetail-orientedcreative thinkingtime managementself-drivenability to prioritizepublic speakingcollaborationadaptability
Certifications
Bachelor’s degree
