Liaison

Customer Support

• Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment
• Maintain accurate records of call data in CRM system
• Meets quantitative and qualitative standards as set by department
• Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

Customer Service Representative

Creative Strategist

• Lead creative discovery and translate insights into clear, actionable concepts, messaging strategies, and visual direction.
• Serve as the creative subject-matter expert in client meetings, presenting recommendations, findings, and creative testing insights.
• Build, implement, and oversee creative quality assurance processes across copy, design, and production workflows.
• Partner with campaign delivery teams to ensure creative aligns with audience strategy, funnel objectives, and platform-specific best practices.
• Develop and maintain creative briefs, templates, and documentation that standardize execution and improve efficiency.
• Identify opportunities for creative testing and collaborate on test design, execution, and performance review.
• Drive adoption of AI-enabled tools to enhance creative efficiency, support variant generation, and scale output.

Copywriter

• Produce copy across digital and print channels, including ads, emails, landing pages, websites, and campaign assets, under the guidance of senior team members.
• Write for multiple agency clients, adapting voice, tone, and messaging to align with established brand guidelines and target audiences.
• Apply provided messaging frameworks, brand voice standards, and creative direction consistently across assignments.
• Manage assigned tasks and deliverables according to established timelines, workflows, and project priorities.
• Revise and refine copy based on feedback from creative leadership, stakeholders, and performance insights.
• Ensure copy meets quality, accuracy, compliance, and brand standards prior to delivery.
• Maintain version control and supporting documentation for assigned projects and revisions.
• Support creative testing efforts by drafting copy variants and alternative messaging approaches.
• Use AI tools responsibly to support ideation, drafting, and versioning while maintaining quality and editorial standards.