Liaison

IT Support

• Provide on-site and remote technical support for end-users on Windows and macOS devices, including basic network and printer troubleshooting.
• Monitor and work IT service desk/ticket queues, ensuring timely response, clear communication, and accurate documentation of issues and resolutions.
• Log and track service requests and incidents using a ticketing system, ensuring timely resolution and communication with end-users.
• Prepare, configure, and deploy laptops and peripherals for new hires (accounts, standard software, security tools, and access).
• Ship, receive, and process IT equipment (new gear, returns, replacements), ensuring items are tested, labeled, and recorded in inventory.
• Maintain and update IT asset and inventory records for laptops and accessories, including check-in/check-out and lifecycle updates.
• Assist with user account management (password resets, access requests, and basic permissions changes) following established procedures.
• Escalate complex technical issues to senior IT staff or vendors when needed and follow through to resolution.
• Diagnose and troubleshoot technical issues and escalate complex problems to the next level of support and follow through to resolution.
• Contribute to and use internal documentation and knowledge base articles for common issues and standard setups.
• Support small office moves or changes (desk moves, basic cabling, workstation setup).
• Ensure day-to-day adherence to IT security policies in endpoints, assist in basic user access management, and reinforce security best practices with end-users (e.g., phishing, device hygiene).
• Provide basic training for end-users on how to use their devices and standard business applications, especially during onboarding.
• Provides hands-on support for conference rooms, including setup, testing, and troubleshooting of AV equipment, video conferencing systems, and room technology. Ensures meetings start on time, assists users with connectivity or presentation issues, and proactively maintains room readiness.
• Liaise with external service providers for hardware warranty claims, repairs, and simple procurement requests as directed by the IT Manager.
• Collaborate with remote IT support team members to coordinate IT onboarding and offboarding tasks and ensure consistent standards across locations.

IT Support – Service Desk Technician

Data Analyst

• Conduct thorough data inspections, identifying and resolving data inconsistencies with precision and accountability
• Develop and tailor data processing pipelines and creative feature engineering to uniquely fit each client’s requirements
• Build and maintain configuration files, data, and automation scripts
• Build, validate, and troubleshoot predictive data science models in collaboration with the Data Science team using internal tools and metrics
• Communicate technical data requirements, project timelines, and updates to both internal and external stakeholders (both written and verbally)
• Serve as an authority and consultant alongside the Client Success team to guide new clients through implementation and existing clients through data updates
• Collaborate with cross-functional teams to gather requirements, resolve issues, and optimize delivery of new and existing products and internal tools
• Automate or help automate as many manual data analysis activities as possible

Data Analyst, Curator

Customer Support

• Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment.
• Maintain accurate records of call data in CRM system
• Meets quantitative and qualitative standards as set by department
• Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

Customer Service Representative

SDET

• Develop, maintain, and execute automated test scripts for web, API, and/or mobile applications.
• Collaborate with QA engineers, developers, and product managers to ensure adequate test coverage for new and existing features.
• Participate in Agile ceremonies including sprint planning, standups, and sprint reviews to understand product requirements and testing needs.
• Identify, document, and track software defects with clear, reproducible steps.
• Perform regression, functional, and exploratory testing using both automation and manual testing approaches as needed.
• Contribute to the design and improvement of automation frameworks and QA processes.
• Support continuous integration and deployment pipelines by integrating automated testing into CI/CD workflows.

IT Support – Service Desk Technician

Data Analyst, Curator

Customer Service Representative

QA Automation Engineer